Cancellation, Exchange, Returns and Refund Policy for TechBuyDubai.com

At TechBuyDubai.com, we strive to ensure your satisfaction with every purchase. Please review our policy below for cancellations, returns and refunds to understand your rights and responsibilities.

Cancellation Policy

  1. Order Cancellation
    • You can cancel your order before it is dispatched. To proceed with the order cancellation –
  • Log in to your com account.
  • Navigate to “Orders Tab”and select the order you wish to cancel.
  • Click “Cancel Order”and provide a valid reason.
    • If the “Cancel Order” option is not visible in your account dashboard, please contact our customer service team via phone, email, WhatsApp or live chat as soon as possible.

Phone: +971 566649877

Email: info@techbuydubai.com

WhatsApp: +971 566649877

Live Chat: Available on our website TechBuyDubai.com

  • Since we strive to process orders immediately, cancellations may not always be possible if the order has already been packed and dispatched.
  • Customers must report any issues related to defective, damaged, incorrect, or undelivered items within 24 hours of delivery to be eligible for cancellation, exchange, or refund.
  • If the item is not delivered within the agreed timeframe, the customer may request cancellation and a full refund.
  1. Cancellation Fees
    • No cancellation fees apply for most payment methods unless explicitly stated otherwise.
  2. Non-Cancellable Orders
    • Additional services such as gift wrapping, expedited shipping, or special packaging cannot be canceled once the order has been processed for dispatch.
    • Items listed as ‘Non-Refundable’ or ‘Final Sale’ are not eligible for cancellation or refund under any circumstances.

Returns Policy

  1. Eligibility Criteria for Returns

Most products are eligible for return within 14 days of delivery under the following conditions:

    • Unopened & Sealed: The product must be in its original, unopened packaging with all manufacturer seals intact.
    • Defective/Damaged: If the product is faulty or damaged upon arrival, it must be reported within 24 hours of delivery.
      Defective products must be inspected and validated by an authorized service center before a refund or exchange is processed.
    • Incorrect Item Received: If you receive a wrong or mismatched product, notify us immediately for resolution.

  1. Non-Returnable Products

The following items cannot be returned unless they are defective upon arrival:

    • Open or Used Products: Any product with a broken seal, missing accessories, or signs of use.
    • Category-Specific Exclusions:
  • Software licenses, printer cartridges, toners, and consumables.
  • Downloadable Content and all digital products (games, software, activation codes) cannot be cancelled, refunded or returned once purchased.
  • Pre-assembled PCs and custom-built systems.
  • Mobile phones, tablets, or any device with an activated IMEI/Serial Number.
    • “On Request” Items: Products marked as “On Request” at the time of purchase
    • Missing Documentation: All returns require the original invoice and warranty card (where applicable).
    • Items listed as ‘Non-Refundable’ or ‘Final Sale’ are not eligible for cancellation or refund under any circumstances.

  2. Return Process & Instruction
    • Initiate a Return Request:
  • Log in to your com account.
  • Navigate to “Order History”and select the order you wish to return.
  • Click “Request Return”and provide a valid reason.
    • Return Approval & Validation:
  • Our Returns Teamwill review your request within 24-48 hours.
  • If approved, we will arrange a courier pickup(where applicable) or provide return instructions.
    • Alternative Return Methods:
  • In-Store Returns:Visit our physical store for immediate assistance.
  • Customer Support:Contact us via Call, WhatsApp or Live Chat for expedited resolution.

  1. Return Shipping Costs
    • Free Return Shipping:
  • Applies if the return is due to Faulty or damaged product (verified).
  • Applies if incorrect items shipped by TechBuyDubai.com
    • Customer-Paid Return Shipping:
  • If the return is due to change of mind, wrong size/color selection, or buyer’s remorse, the customer bears all return shipping costs, including customs duties and taxes (where applicable).

Refund Policy

  1. Refund Eligibility
    • Refunds are issued only if the returned product is:
  • Unused, unopened, and in original packaging.
  • Accompanied by the original invoice and warranty card (where applicable).
    • Non-Refundable Items:
  • Products marked as “Final Sale,” “On Request,” or “Non-Refundable.”
  • Any item that does not meet the return conditions stated above.

  1. Refund Processing Time & Methods
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 10-45 business daysand credited to your original payment method:

 

  • Credit/Debit Card: Refunds will be processed to the original payment method within (10 to 45 business days) depending on the issuing bank while bank account refunds typically take (1-10 business days).
  • Cash on Delivery (COD): Refund will be issued via bank transfer or store credit (customer’s choice).
  • Buy Now Pay Later (BNPL): Refund will be processed through the BNPL provider as per their policy (e.g., Tabby, Tamara).

  1. Refund Deductions & Fees
  • Partial Refunds:
    • If the returned product is missing accessories, damaged, or not in original condition, a partial refundwill be issued after deducting applicable fees.
    • Restocking Fee:
  • A 10% restocking feemay apply for non-defective returns (where applicable).
    • Shipping & Handling Charges:
  • Original shipping fees and any third-party payment gateway chargesmay be deducted from the refund amount.

Product Exchange Policy

  1. Eligibility for Exchanges
    • Exchanges are permitted within 7 days of delivery for:
  • Unopened, unused products in original packaging.
  • Products with valid proof of purchase (invoice & warranty card).
    • Non-Exchangeable Items:
  • Products marked as “Non-Returnable” or “On Request.”
  • No Exchange for Discounted/Final Sale
  • Opened, used, or damaged products.
  • Digital downloads, software, and activated devices.
  • Any item that does not meet the above criteria.

  1. Exchange Process
    • Contact our Customer Support to initiate an exchange.

      Phone: +971 566649877

Email: info@techbuydubai.com

WhatsApp: +971 566649877

Live Chat: Available on our website TechBuyDubai.com

    • Return the Original Product:
  • Via courier pickup(if eligible).
  • In-store exchangefor faster processing.
    • Replacement Conditions:
  • Processing Time: Once the product is received, exchanges take 5-7 business days (subject to stock availability).
  • If the replacement is unavailable, a refundwill be issued instead.

  1. Shipping Charges for Exchanges
    • Free Exchange Shipping: We cover return shipping costs only if the product is defective, damaged, or incorrect.
    • Customer-Paid Return Shipping: If the exchange is due to customer preference (e.g., wrong size/color), return shipping is at the customer’s expense.
  • Replacement Shipping: Free shipping for the replacement item.

General Terms & Conditions

  1. Policy Enforcement
  • com reserves the right to rejectany return, refund, or exchange request if:
  • The product shows signs of use, damage, or tampering.
  • The return violates UAE consumer laws.
  • Pre-Orders & Wholesale Purchases:
    • All pre-order transactionsare final and non-refundable.
    • Wholesale/Bulk ordersrequire prior agreement for returns.

 

  1. Customer Responsibilities
  • Inspect Upon Delivery:
    • Always check the product before signing the delivery receipt.
  • Data Privacy:
    Before returning any device containing personal data (laptops, smartphones, cameras, etc.), you must:
    • Back Up Your Data – TechBuyDubai.com is not responsible for lost files.
    • Remove All Passwords & Locks – Disable Find My iPhone (Apple), Factory Reset (Android), or BIOS passwords (laptops).
    • Wipe All Personal Data – Perform a full factory reset to erase all content.
    • If the device is not properly reset, your return may be rejected.
    • com shall not be liable for any data loss, privacy breaches, or misuse of personal information resulting from improper data erasure by the customer.
  • Policy Misuse:
    • Customers found abusing the return policy(excessive returns, false claims, or frequent cancellations) may face Account warnings or restrictions & Permanent suspension from future purchases.

Contact Us

For any questions or assistance regarding cancellations, returns, or refunds, please contact our customer service team:

We appreciate your trust in TechBuyDubai.com and strive to deliver the best shopping experience.

Note: This policy is subject to change without prior notice. Please refer to the latest version on our website