Delivery & Return
Free delivery available on 1000s of products over AED 100 for standard delivery (1-2 Business Days) & Free delivery above AED 250 for super express delivery (1-6 hours). Choose a specific delivery date & time that suits you.
Delivery Options Overview
We offer multiple delivery options, including UAE Standard Delivery at AED 8.99 (free over AED 100) within 1–2 working days and Dubai Same Day Super Express at AED 13.99 (free over AED 250) within 1–6 hours, both requiring orders before 3:00 PM and subject to service-area and eligibility conditions, as well as international shipping across GCC countries via DHL, SMSA, or Best Line with delivery times ranging from 2–9 working days, shipping rates calculated at checkout, and any customs duties or taxes borne by the customer.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
| Standard Delivery – Get it in 1–2 working days | Dubai Same-Day Super Express – Get it in 1–6 hours |
|---|---|
| Orders above AED 100: FREE | Orders above AED 250: FREE |
| Orders below AED 100: AED 8.99 | Orders below AED 250: AED 13.99 |
| Order before 3:00 PM | Order before 3:00 PM |
| Delivery days: Mon – Sat | Bike delivery only (50×50 cm, max 8 kg) |
| International Shipping – Express & Economy | Customs & Duties Information |
|---|---|
| DHL Express: 3–5 working days (KSA, Kuwait, Bahrain, Qatar) | Customs duties, VAT, or brokerage fees are not included |
| SMSA Economy: 4–9 working days (KSA, Kuwait, Bahrain, Qatar) | Charges are payable by the customer (consignee) |
| Best Line Express: 2–3 working days (Oman only) | Fees depend on destination country regulations |
| Shipping rates calculated at checkout | We recommend checking local customs rules |
Exchange or Return of Goods
Returns are accepted within 14 days of delivery, and exchanges are allowed within 7 days of delivery.
Products must be unused, unopened, and in original packaging with all accessories included.
The original invoice and warranty card (if applicable) are required for all returns or exchanges.
Defective, damaged, or incorrect items must be reported within 24 hours of delivery and may require verification by an authorized service center.
Items marked as Final Sale, Non-Refundable, or On Request are not eligible for return or exchange.
Digital products, activated devices, custom-built systems, and opened or used items cannot be returned or exchanged.
Free return or exchange shipping applies only to verified faulty, damaged, or incorrect items.
For change-of-mind or customer preference returns/exchanges, all return shipping costs are the customer’s responsibility.
FAQs
Once your order is shipped, you’ll receive a confirmation email with your order number and tracking details, allowing you to track the shipment through the courier’s tracking system. If your order has not arrived by the estimated delivery date, please contact us +971 56 664 9877 or rest assured that our team will reach out to you with an update on its status.
No, deliveries are not made on Sundays or public holidays. Orders placed on these days will be processed on the next working day.
Same-day delivery is not available on all orders it’s only offered in Dubai as the Dubai Same Day Super Express service, is subject to order size and weight limits, must be placed before 3:00 PM, and may require confirmation from our team in certain cases.
If you're unavailable at the time of delivery, we will consider any adult present at the address authorized to accept the order on your behalf. If no one is available, we will ensure the package remains secure and contact you to arrange a convenient alternative delivery time (Additional charges may apply for repeated delivery attempts).