Cancellation Policy

Order Cancellation

You can cancel your order before it is dispatched. To proceed with the order cancellation:

• Log in to your techbuydubai.com account.
• Navigate to "Orders Tab" and select the order you wish to cancel.
• Click "Cancel Order" and provide a valid reason.

Customers must report any issues related to defective, damaged, incorrect, or undelivered items within 24 hours of delivery to be eligible for cancellation, exchange, or refund.

If the item is not delivered within the agreed timeframe, the customer may request cancellation and a full refund.

Cancellation Fees

No cancellation fees apply for most payment methods unless explicitly stated otherwise.

Non-Cancellable Orders

• Additional services such as gift wrapping, expedited shipping, or special packaging cannot be canceled once the order has been processed for dispatch.
• Items listed as 'Non-Refundable' or 'Final Sale' are not eligible for cancellation or refund under any circumstances.

Returns Policy

Eligibility Criteria for Returns

Most products are eligible for return within 14 days of delivery under the following conditions:

Non-Returnable Products

The following items cannot be returned unless they are defective upon arrival:

• Open or Used Products: Any product with a broken seal, missing accessories, or signs of use.
• Category-Specific Exclusions:
  • Software licenses, printer cartridges, toners, and consumables.
  • Downloadable Content and all digital products (games, software, activation codes) cannot be cancelled, refunded or returned once purchased.
  • Pre-assembled PCs and custom-built systems.
  • Mobile phones, tablets, or any device with an activated IMEI/Serial Number.
• "On Request" Items: Products marked as "On Request" at the time of purchase.
• Missing Documentation: All returns require the original invoice and warranty card (where applicable).
• Items listed as 'Non-Refundable' or 'Final Sale' are not eligible for cancellation or refund under any circumstances.

Return Process & Instructions

Return Shipping Costs

Refund Policy

Refund Eligibility

Refunds are issued only if the returned product is:

• Unused, unopened, and in original packaging.
• Accompanied by the original invoice and warranty card (where applicable).

Refund Processing Time & Methods

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• All refunds will be done on the original mode of Payment used at the time of purchase.
• Approved refunds will be processed within 7-14 business days and credited to your original payment method:
  • Credit/Debit Card: Refunds will be processed to the original payment method within (7 to 14 business days) depending on the issuing bank while bank account refunds typically take (3-7 business days).
  • Cash on Delivery (COD): Refund will be issued via bank transfer or store credit (customer's choice).
  • Buy Now Pay Later (BNPL): Refund will be processed through the BNPL provider as per their policy (e.g., Tabby, Tamara).

Refund Deductions & Fees

• Partial Refunds: If the returned product is missing accessories, damaged, or not in original condition, a partial refund will be issued after deducting applicable fees.
• Restocking Fee: A 10% restocking fee may apply for non-defective returns (where applicable).
• Shipping & Handling Charges: Original shipping fees and any third-party payment gateway charges may be deducted from the refund amount.

Product Exchange Policy

Eligibility for Exchanges

Exchanges are permitted within 7 days of delivery for:

• Unopened, unused products in original packaging.
• Products with valid proof of purchase (invoice & warranty card).

Exchange Process

Shipping Charges for Exchanges

• Free Exchange Shipping: We cover return shipping costs only if the product is defective, damaged, or incorrect.
• Customer-Paid Return Shipping: If the exchange is due to customer preference (e.g., wrong size/color), return shipping is at the customer's expense.
• Replacement Shipping: Free shipping for the replacement item.

General Terms & Conditions

Policy Enforcement

techbuydubai.com reserves the right to reject any return, refund, or exchange request if:

• The product shows signs of use, damage, or tampering.
• The return violates UAE consumer laws.

Pre-Orders & Wholesale Purchases

• All pre-order transactions are final and non-refundable.
• Wholesale/Bulk orders require prior agreement for returns.

Customer Responsibilities

Policy Misuse

Customers found abusing the return policy (excessive returns, false claims, or frequent cancellations) may face:

• Account warnings or restrictions
• Permanent suspension from future purchases