Warranty Policy

TechBuyDubai.com.com Warranty Policy

At TechBuyDubai.com, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions governing warranty coverage for products purchased from TechBuyDubai.com.

  1. Warranty Coverage
  • Standard Warranty: Most products come with a manufacturer’s warranty ranging from 1 to 3 years, as specified on the product page.
  • Extended Warranty (if applicable): Certain products may qualify for an extended warranty, details of which will be provided at the time of purchase.
  • Warranty Provider: Warranty services are typically handled by the official manufacturer, authorized service centers in the UAE, or TechBuyDubai.com (For Instant Response)

What is Covered?

  • Defects in material, design, or workmanship under normal use.
  • Repairs or replacements as per the warranty provider’s terms.

What is Not Covered?

The warranty does not cover:

  • Physical damage (drops, cracks, liquid spills).
  • Unauthorized repairs or modifications.
  • Batteries, consumables, or accessories (unless specified).
  • Damage from misuse, accidents, or environmental factors (heat, moisture, power surges).
  • Data loss (customers must back up data before repairs).
  1. Warranty Claim Process

For Manufacturer Warranty:

  1. Visit the Brand Service Center:
    • Take the product to the official brand service center in the UAE.
    • Provide the original invoice (emailed at purchase) and warranty card (if applicable).
    • The service center will inspect the device to confirm warranty eligibility.
    • If approved, repairs will be completed within 10-20 business days (varies by manufacturer).
    • If not covered, you will receive a repair quote and can choose to proceed at your cost.
  2. TechBuyDubai.com Assistance (If Needed):
    • If the brand service center is unavailable, contact our support for guidance.
    • We may arrange a pickup service for a nominal fee.

For TechBuyDubai.com-Handled Warranty (if applicable):

  1. Submit a Request:
    • Log in to your TechBuyDubai.com account and raise a warranty request.
    • Our team will verify eligibility within 24–48 hours.
  2. Shipping for Repairs:
    • If approved, we may arrange pickup for a nominal fee.
    • Customers must securely pack the product to avoid transit damage.
    • Customers can visit our store to drop the product In-Person.
  3. Repair/Replacement or Refund (If applicable):
    • Repairs take 15–20 business days (may vary).
  • If the product cannot be repaired, a replacement will be provided (subject to availability).
  • If no replacement is available, a refund may be issued as per com discretion.
  1. Customer Responsibilities
  • Backup Data: Before sending any device for repair, erase all personal data (photos, passwords, accounts, etc).
  • Factory Reset Required: Devices with locked screens (Find My iPhone, iCloud Passwords, other passwords, etc) may be rejected.
  • Original Packaging: Use the original box or secure packaging to prevent damage during transit.
  • Keep the invoice as proof of purchase for warranty claims.
  1. Out-of-Warranty Repairs
  • If the product is no longer under warranty, the service center may offer paid repairs.
  • Customers can accept the repair quote or request the product to be returned unrepaired (shipping charges may apply).
  1. Extended Warranty (Optional)
  • Some products may qualify for extended warranty plans (additional cost).
  • Details will be provided at checkout or via customer support.
  1. Warranty Exclusions & Limitations

The warranty is void if:

  • The product was modified or repaired by unauthorized technicians.
  • The serial number or warranty seal is tampered with.
  • Damage is caused by power surges, liquid spills, or extreme conditions.
  • Repairs/replacements do not extend the original warranty period.
  1. Contact Us

For warranty claims or questions:

  • Email: info@TechBuyDubai.com
  • Phone/WhatsApp: [+971 566649877]
  • Live Chat: Available on TechBuyDubai.com

Note:

  • This warranty is in addition to UAE consumer rights.
  • TechBuyDubai.com is not liable for data loss—always back up your files before service.
  • Warranty terms are subject to change; check [TechBuyDubai.com/warranty] for updates.

By purchasing from TechBuyDubai.com, you agree to this Warranty Policy.